Understanding the art of human interaction
In a changing business climate, organizations need leaders with more than technical and intellectual competence to maintain a competitive advantage. Effective leaders must possess exemplary interpersonal skills in order to optimize team potential and performance. The core competencies of Emotional Intelligence provide a foundation to develop these skills. In this course, you learn to increase your intra/interpersonal effectiveness, motivate and engage your teams, and foster cooperative working relationships through the application of EI.
This course works with Daniel Goleman’s model of emotional competencies as applied to business relationships:
- Perceiving emotions: the ability to detect and decipher emotions in faces, pictures, voices, and cultural artifacts—including the ability to identify one’s own emotions.
- Using emotions: the ability to harness emotions to facilitate cognitive activities and problem solving.
- Understanding emotions: the ability to comprehend emotional language and the complicated relationships between emotions.
- Managing emotions: the ability to regulate emotions in both ourselves and in others.
The course is practical, interactive and fun; it is an excellent adjunct to Dealing with Difficult People, Assertiveness and Conflict Resolution, Working with Physical Intelligence, and all management & leadership courses.
Program content
- Examining the theory of Emotional Intelligence, including the four EI competencies that deliver leadership success
- Measuring your Emotional Intelligence
- Developing strategies for improving your Emotional Intelligence
- Optimizing your EI skills in a real-world scenario
- Creating an individual EI action plan
Learning objectives
- Leverage Emotional Intelligence (EI) to improve your effectiveness as a leader
- Identify the core competencies of Emotional Intelligence
- Gain an honest and accurate awareness of your EI strengths and weaknesses
- Achieve greater personal effectiveness through self-management tools and techniques
- Harness the social and emotional potential of your team to improve performance
- Integrate and apply EI to develop and transform your personal and professional potential
Who should attend
- Managers, leaders or anyone wishing to broaden and improve their management, self-management and interpersonal skills in order to become more effective in the workplace.
for more information or to book a course, contact us.