Keeping the workplace sane and healthy
Most of us at some stage have to cope with difficult behaviour in the workplace – confrontational, bullying, belittling, emotionally demanding, complaining, negative, resistant and more. This workshop is designed to help you reach a deeper understanding of the difficult behaviour you have to cope with and explore different approaches and strategies that are effective. Where it is unrealistic to try to change the difficult behaviour, we explore strategies for coping well in order to stay sane and healthy.
Learn to distinguish between various types of difficult behaviour, and practice choosing responses that are likely to make things better rather than worse. Develop analytical skills, specialized communication techniques, and interpersonal and negotiating skills.
This one-day workshop is fun and interactive, designed to help you find solutions to your own workplace challenges.
Program content
- The cost of not dealing with difficult behaviour
- Types of difficult people: understanding the main types and their motivations
- Effective strategies for dealing with different types of difficult behaviour
- Controlling strong emotions under provocation: a simple technique for controlling your stress
- Communicating skills: developing your assertiveness; formulating your approach; listening actively; gaining trust; reading and responding to body language
- Experiential learning: through role plays, exercises and reflecting on your own and others’ experience, gain valuable insights into effective strategies
Learning objectives
- Deepen your understanding of difficult behaviour and the underlying mindset and motivations
- Gain valuable insights into your own typical responses – what works, what doesn’t work
- Find solutions to your own challenges with difficult behaviour
Who should attend
- anyone who would like to handle difficult people and situations more effectively
for more information or to book a course, contact us.