Essential skills for the effective manager or supervisor
This course introduces new managers and supervisors to the fundamental skills they need to lead their teams effectively and meet the expectations of senior management. Managers who have been in post for some time will find it useful to review these essential skills and techniques.
Many new supervisors and managers are promoted to management positions on the basis of their technical or operational merit but then as managers find that they need to achieve results through others. This training is designed to help you to make this important transition and to develop your competences in the field of human skills: how to manage individual performance, how to deal with difficult behaviour and situations, and how to build a winning team.
The course is fun and interactive.The practical exercises are realistic workplace situations that enable you learn some important principles in an active way and to transfer the learning back to the workplace.
Program content
- Choosing the right leadership style
- Motivating your team
- Delegating effectively
- Setting performance standards
- Managing individual performance
- Developing your interpersonal and communication skills
- Dealing with problem behaviour
- Coaching for improved work performance
- Building a strong team
Learning objectives
- Avoid common pitfalls for new supervisors and managers
- Manage the transition from co-worker to boss
- Understand senior management’s expectations
- Learn how to choose the right leadership style for any situation
- Use a feedback model for giving negative feedback in a positive way
- Delegate effectively
- Deal effectively with difficult behaviour and unsatisfactory performance
- Develop effective coaching plans
- Build and strengthen your team
Who should attend
- Managers and supervisors who have recently been promoted
- Anyone who is soon to be promoted into a supervisory or management role
- Anyone currently in a management or supervisory role who needs a refresher or who has had no formal training
For more information or to book a course, contact us.