How to achieve excellence in a support role
In today’s high-pressure workplace, the support position is critically important. The administrative assistant plays a key role in increasing the effectiveness of the office, by managing multiple priorities, stress, time, difficult people, situations, crises and conflicts.
This energetic, fun and fast paced program will show you how to achieve respect as an indispensable secretary, administrative assistant, or support staff member. Explore how to develop the critical skills that get the work done on time, and keep the office running smoothly and at peak efficiency.
Program content
- Positive attitude: how to develop a positive “can do” attitude in yourself; how to cope with work pressures and defeat a negative mindset; how to build up your confidence and feel in control
- Assertiveness: how to distinguish assertive, passive and aggressive behaviour; how to develop assertive responses to deal with difficult situations; how to set limits and say “no” professionally; how to cultivate a positive attitude; how to deal effectively with tensions within the team.
- Time management: how to manage time, quality and competing priorities; how to overcome your time-wasters; how to identify your key purpose and spend your time on your true priorities and key result areas; how to plan and schedule effectively
- The manager/assistant team: how to support your manager; ideas for becoming more pro-active in enabling your manager to achieve his/her objectives; how to think and plan ahead; how to use your intelligence to propose solutions to problems.
Learning objectives
- Develop a confident, professional approach
- Show leadership by dealing effectively with a range of difficult situations and behaviours
- Cultivate a positive working attitude within the team
- Manage your own time effectively
- Take a proactive approach to helping your manager manage his/her time effectively
- Juggle competing priorities and cope well with pressure
- Support your manager with a proactive, problem-solving approach
Who should attend
- Administrative assistants
- Secretaries
- Administrators
- Anyone in a support role
for more information or to book a course, contact us.